TERMS &
CONDITIONS.

KUVA Padel is a trading brand of:

QWA Sports Group Ltd
Company Number: 17288187
Registered Office:
128 City Road
London
EC1V 2NX
United Kingdom

Trading and returns address:

KUVA Padel
Unit 8 TCBP
Uxbridge
UB8 2DB
United Kingdom

Email: info@kuvapadel.com

In these Terms, references to “KUVA”, “we”, “us” or “our” mean QWA Sports Group Ltd trading as KUVA Padel.

References to “you” or “your” mean the person purchasing from or using our website.

These Terms govern:

• Your use of the KUVA website
• Orders placed through our website
• Payment for products
• Delivery
• Returns and refunds
• Personalised products
• Pre-orders
• Warranty claims
• Your use of KUVA intellectual property and website content

Our Returns & Refunds, Delivery & Shipping, Warranty and Privacy Policy pages also form part of the terms on which we supply products to you.

Nothing in these Terms affects your statutory consumer rights.

By placing an order, you confirm that:

• You are legally capable of entering into a binding contract
• The information you provide is accurate and complete
• You are authorised to use the payment method selected
• You are purchasing for lawful purposes

If you are under 18, you should only place an order with the involvement of a parent or legal guardian.

We take reasonable care to ensure that product descriptions, specifications, images and pricing displayed on our website are accurate.

However, colours and appearance may vary slightly depending on screen settings, lighting and the natural characteristics of the materials used.

KUVA rackets incorporate composite materials including forged carbon. Variations in carbon pattern, texture and finish are a natural consequence of the manufacturing process and mean that individual rackets may not appear completely identical.

Such natural variations are not considered defects.

Product dimensions, weights and specifications may also be subject to reasonable manufacturing tolerances.

When you place an order, you are making an offer to purchase the selected products subject to these Terms.

After placing your order, you will normally receive an email acknowledging that we have received it.

An order acknowledgement does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order where, for example:

• A product is unavailable
• There is an obvious pricing or description error
• Payment cannot be authorised
• We reasonably suspect fraud or misuse
• We cannot deliver to the address supplied
• The order breaches these Terms

If we cancel an order after payment has been taken, we will refund any amount paid for the cancelled products.

Unless we expressly tell you otherwise, a contract between you and KUVA is formed when we accept your order and begin fulfilment or send confirmation that the order has been accepted or dispatched.

For personalised or bespoke products, acceptance may take place when we begin the personalisation or production process.

Each order constitutes a separate contract between you and KUVA.

Prices are displayed in the currency selected or applicable to your location.

The final price payable, together with applicable delivery charges, will be shown at checkout before you submit your order.

Where applicable, UK VAT will be included in the displayed price unless expressly stated otherwise.

We may change our prices at any time, but changes will not normally affect orders that we have already accepted.

Despite our efforts, a product may occasionally be incorrectly priced.

If we discover an obvious pricing error before accepting your order, we may contact you and give you the option of proceeding at the correct price or cancelling the order.

We are not required to supply a product at an obviously incorrect price where the pricing error could reasonably have been recognised as an error.

Payment must be made using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the relevant payment method.

Your payment may be processed by a third-party payment provider. Their own terms and privacy policies may also apply to the processing of your payment.

We do not accept responsibility for delays caused solely by your bank, card issuer or payment provider.

Promotional or discount codes:

• Must be used within any stated validity period
• Cannot normally be exchanged for cash
• May be subject to product exclusions
• May not be combined with other offers unless expressly stated
• May be limited to one use per customer or order

We reserve the right to withdraw or refuse a promotional code where it has been used fraudulently, incorrectly or contrary to the conditions of the promotion.

Certain KUVA products may be personalised with names, initials or other customer-selected details.

You are responsible for checking all personalisation information before submitting your order.

Once production or personalisation has begun, it may not be possible to amend or cancel the order.

Products made to your specification or clearly personalised are not normally eligible for change-of-mind cancellation or return.

This does not affect your statutory rights where a personalised product is faulty, damaged, incorrectly supplied or not as described.

We reserve the right to refuse personalisation containing material that we reasonably consider unlawful, offensive, infringing or otherwise inappropriate.

Certain products may be made available for pre-order before they are ready for dispatch.

Any estimated dispatch date or period shown for a pre-order is an estimate unless expressly stated otherwise.

Manufacturing, freight, customs or other circumstances may occasionally affect the expected dispatch date.

If a pre-order is significantly delayed, we will provide an update where reasonably possible.

Your rights under applicable consumer law are not affected by a product being sold on a pre-order basis.

Our Delivery & Shipping Policy explains our available delivery methods, estimated times and international delivery arrangements.

Delivery dates are estimates unless we have expressly agreed a specific delivery date with you.

You are responsible for providing a complete and accurate delivery address.

Where an address is incorrect or incomplete, this may result in delay, additional delivery charges or the parcel being returned to us.

Responsibility for the product passes to you when the product is delivered to you or to a person identified by you to receive it.

Ownership of the goods passes to you once we have received payment in full.

We ship to selected international destinations.

International orders may be subject to customs duties, import VAT, taxes or other charges imposed by the destination country.

Unless we expressly state that these charges are included at checkout, they are the responsibility of the recipient.

International customers are responsible for ensuring that products purchased from KUVA may lawfully be imported into their country.

Mandatory consumer protections applicable in your country are not excluded by these Terms where the law does not permit them to be excluded.

If you are a consumer purchasing online, you may have a legal right to change your mind and cancel eligible purchases.

For most eligible goods purchased online, you may notify us that you wish to cancel within 14 days of receiving the goods.

You then normally have a further 14 days to return them.

Full information about returns, eligibility, condition requirements and refund procedures is contained in our Returns & Refunds Policy.

Certain goods may be excluded from the right to cancel, including products that are:

• Made to your specifications
• Clearly personalised
• Otherwise excluded from cancellation rights by applicable law

This does not affect your rights where goods are faulty or not as described.

Where you exercise a change-of-mind cancellation right, you may inspect a product in the same way that you reasonably could in a physical store.

You are responsible for taking reasonable care of products while they are in your possession.

Where handling goes beyond what is reasonably necessary to establish the nature, characteristics and functionality of the goods, we may make an appropriate deduction from the refund for any reduction in value where legally permitted.

Please refer to our Returns & Refunds Policy for complete details.

We are legally required to supply goods that conform to the contract, including goods that are of satisfactory quality, fit for their intended purpose where applicable and as described.

If your product is faulty, damaged, incorrectly supplied or not as described, please contact:

info@kuvapadel.com

Your rights in relation to faulty goods are separate from our change-of-mind returns policy.

Nothing in these Terms limits your statutory rights.

KUVA padel rackets are also supplied with our voluntary 12-month manufacturer's warranty against qualifying defects in materials or workmanship.

The warranty is subject to the conditions and exclusions set out in our Warranty Policy.

The manufacturer's warranty is provided in addition to your statutory rights and does not replace or restrict them.

Padel rackets are high-performance sporting products.

Normal use can result in cosmetic wear including:

• Scratches
• Chips
• Scuffs
• Surface wear
• Grip wear
• Marks from balls or normal play

Damage resulting from impact with the court, glass, fencing, walls, posts, other rackets or other external objects will not normally constitute a manufacturing defect.

Our Warranty Policy contains further details.

You are responsible for using products appropriately and following any care instructions supplied with them.

KUVA cannot accept responsibility for deterioration or damage caused by:

• Misuse
• Neglect
• Accidental impact
• Improper storage
• Extreme temperature
• Excessive moisture
• Unauthorised alterations or repairs
• Use contrary to the intended purpose of the product

Nothing in this section affects liability for a genuine product defect or your statutory rights.

We do not exclude or limit liability where it would be unlawful to do so.

This includes liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of rights that cannot legally be excluded
• Any other liability that applicable law does not allow us to exclude

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable.

Where you purchase products as a consumer, we are not responsible for business losses, including loss of profits, revenue, business opportunity or anticipated savings arising from your use of a product for commercial purposes.

We will not be responsible for delay or failure caused by circumstances outside our reasonable control.

These may include:

• Courier disruption
• Customs delays
• Transport disruption
• Industrial action
• Severe weather
• Natural disasters
• War or civil disturbance
• Government action
• Failure of telecommunications or payment systems
• Significant disruption to manufacturing or supply chains

Where such circumstances materially affect an order, we will take reasonable steps to keep you informed and minimise the effect of the delay.

Your statutory rights remain unaffected.

We aim to keep the KUVA website available and accurate but cannot guarantee uninterrupted access.

We may temporarily suspend, withdraw, restrict or update parts of the website for maintenance, security or operational reasons.

We may also change product ranges, content and website functionality from time to time.

The KUVA name, logo, branding, product designs, photographs, graphics, videos, written content and other material appearing on our website are owned by or licensed to KUVA unless otherwise stated.

They are protected by intellectual property laws.

You may access our website for your personal, non-commercial use.

You must not reproduce, copy, distribute, modify, commercially exploit or use KUVA content or branding without our prior written permission, except where permitted by law.

No purchase of a KUVA product transfers any intellectual property rights to you.

If you voluntarily submit a product review, photograph, testimonial or other content for publication on our website or social channels, you confirm that you have the right to submit that material.

We may reproduce, display or share content that you have expressly submitted for promotional or review purposes, subject to applicable privacy and intellectual property laws.

We will not knowingly publish content that infringes the rights of another person.

You must not use our website:

• For unlawful or fraudulent purposes
• To interfere with its operation or security
• To introduce malicious software
• To attempt unauthorised access to systems or data
• To misuse promotions or discount mechanisms
• To reproduce or commercially exploit KUVA intellectual property without permission

We may restrict access or cancel orders where we reasonably believe our website or services are being misused.

Our website may contain links to websites or services operated by third parties.

These may include payment providers, social networks, delivery providers or other external services.

We are not responsible for the content, availability or privacy practices of independent third-party websites.

We process personal information in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use and protect personal data.

Where cookies or similar technologies are used, additional information may be provided through our cookie settings or privacy documentation.

We may update these Terms from time to time to reflect changes to:

• Our products or services
• Our website
• Our business operations
• Applicable laws or regulations

The version applicable to your purchase will generally be the version in force when your order was placed.

The latest version will always be made available on our website.

We may transfer our rights and obligations under these Terms to another organisation, provided that doing so does not adversely affect your rights under the contract.

You may only transfer your rights or obligations under these Terms to another person where we agree in writing or where the law permits it.

Each section of these Terms operates separately.

If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

If we do not immediately insist that you perform an obligation under these Terms, or if we delay enforcing our rights, this does not mean that we have waived those rights.

Unless expressly stated otherwise, these Terms are between you and KUVA.

No other person has a right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

These Terms and any contract between you and KUVA are governed by the laws of England and Wales.

If you are a consumer resident in England or Wales, the courts of England and Wales will have jurisdiction.

If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction where applicable.

If you purchase from outside the United Kingdom, you may also benefit from mandatory consumer protections under the laws of the country in which you live where those protections apply irrespective of this governing-law clause.

Questions about these Terms or an order can be sent to:

info@kuvapadel.com

KUVA Padel
Unit 8 TCBP
Uxbridge
UB8 2DB
United Kingdom

Legal entity:

QWA Sports Group Ltd
Company Number 17288187
128 City Road
London
EC1V 2NX
United Kingdom