Returns & Refunds
We want every KUVA product to arrive exactly as intended.
If you change your mind, something isn’t right, or you believe your product has developed a fault, please contact us at info@kuvapadel.com and we will help you with the next steps.
Returns
If you purchase from us online, you may cancel your order and return eligible items within 14 days of receiving your order.
Once you have told us that you wish to cancel, you must return the goods to us within a further 14 days.
To begin a return, please contact:
Please include your:
- Order number
- Name
- Item(s) you wish to return
- Reason for return, if applicable
You do not need to provide a reason when exercising your statutory right to cancel.
Returns should be sent to:
KUVA Padel
Unit 8 TCBP
Uxbridge
UB8 2DB
United Kingdom
We recommend using a tracked delivery service and retaining proof of postage until your return has been completed.
Condition of Returned Items
You are welcome to inspect your KUVA product in the same way you reasonably would in a physical store.
Returned products should be kept in their original condition and, where possible, returned with their original packaging, accessories, tags and protective materials.
Where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, we may make an appropriate deduction from the refund to reflect any reduction in value.
For padel rackets, signs of use may include court play, impact marks, chips, scratches, grip replacement, surface wear or other evidence that the racket has been played with rather than simply inspected.
For apparel, items should not have been worn beyond trying them on, washed, altered or damaged.
Return Shipping
For change-of-mind returns, the cost of returning the item to KUVA is the responsibility of the customer unless we agree otherwise.
If your product is faulty, damaged on arrival, incorrect or not as described, please contact us before returning it. Where appropriate, KUVA will arrange or reimburse reasonable return postage.
Refunds
Once your return has been received and inspected, we will process any refund due to you as soon as possible and within the timescales required by applicable law.
Refunds will normally be made to the original payment method.
Where you exercise your statutory right to cancel the entire order, we will also refund the standard delivery charge originally paid. If you selected a more expensive delivery service, any amount above our standard delivery charge is not required to be refunded.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account after we have issued the refund.
Personalised Products
Products made to your specification or clearly personalised — including rackets personalised with names, initials or other bespoke details — cannot normally be returned simply because you have changed your mind.
This does not affect your legal rights where a personalised product is faulty, damaged, incorrectly supplied or not as described.
Please check all personalisation details carefully before completing your order.
Faulty or Damaged Products
Every KUVA product is designed and supplied to meet a high standard.
If your item arrives damaged, develops a fault or is not as described, please contact info@kuvapadel.com with your order number, a description of the issue and, where possible, photographs showing the problem.
Your rights in relation to faulty goods are separate from our change-of-mind returns policy and are protected by applicable consumer law.
Depending on the circumstances and the age of the product, you may be entitled to a refund, repair or replacement.
Nothing in this Returns & Refunds Policy limits or excludes your statutory rights.
Exchanges
If you would like a different racket shape, apparel size or another KUVA product, please contact us.
Where possible, we will help arrange an exchange. Availability cannot be guaranteed, particularly for limited-production products.
Any difference in price will need to be settled before an exchange is dispatched.
Orders Cancelled Before Dispatch
If you wish to cancel an order that has not yet been dispatched, please contact info@kuvapadel.com as soon as possible.
If we are able to stop the order before dispatch, we will process the cancellation directly.
Personalised or bespoke items may not be eligible for cancellation once personalisation or production has begun.
International Returns
Customers outside the United Kingdom should contact us before returning an item.
Unless the item is faulty, damaged, incorrect or not as described, customers are responsible for international return shipping costs and any associated charges.
Original duties, taxes, customs fees or import charges collected by third parties may not be refundable by KUVA.
Contact
For all return, refund or product-related enquiries:
KUVA Padel
Unit 8 TCBP
Uxbridge
UB8 2DB
United Kingdom
Effortless strength is true strength.