Delivery & Shipping
Every KUVA order is prepared with care and dispatched using tracked delivery wherever available.
We want the experience of receiving your KUVA product to reflect the same standard as the product itself.
Order Processing
Orders are normally processed and prepared for dispatch on working days, Monday to Friday, excluding UK public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
During product launches, pre-order periods or periods of unusually high demand, dispatch may take slightly longer. Where a different estimated dispatch date applies, this will be clearly stated on the relevant product page.
UK Delivery
For orders delivered within the United Kingdom, the available delivery options and applicable charges will be shown at checkout.
Estimated delivery times begin from the date your order is dispatched, rather than the date the order is placed.
Most UK orders should arrive within 2–5 working days after dispatch, although delivery times may vary depending on the destination and courier service.
Remote locations may require additional delivery time.
International Delivery
KUVA ships to selected international destinations.
Available shipping services, estimated delivery charges and delivery options will be displayed at checkout based on your destination.
International delivery times vary by country and customs processing.
As a general guide, international orders may take approximately 5–14 working days after dispatch, although some destinations may take longer.
These estimates are not guaranteed.
Customs, Duties & Taxes
International orders may be subject to local customs duties, import taxes, VAT or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the price paid to KUVA and are the responsibility of the recipient.
KUVA does not control charges imposed by local customs authorities and cannot predict their value.
We recommend checking the applicable import requirements in your country before placing an order.
If an international shipment is refused because duties or taxes have not been paid, any costs incurred in returning the parcel to KUVA may be deducted from any refund due, where permitted by law.
Pre-Orders
Where a product is offered on a pre-order basis, the expected dispatch period will be stated on the product page.
Any date or dispatch period shown for a pre-order is an estimate unless expressly stated otherwise.
We will make reasonable efforts to dispatch pre-orders within the stated period. If there is a significant delay, we will contact affected customers with an update.
If you have ordered both pre-order and immediately available products, your order may be dispatched together once all items are available unless otherwise stated.
Personalised Orders
Products featuring names, initials or other personalised details may require additional processing time before dispatch.
Any additional lead time will be shown where appropriate during the ordering process.
Please check all personalisation details carefully before submitting your order.
Once personalisation has begun, it may not be possible to cancel or amend the order.
Tracking Your Order
Where tracking is available, a tracking link will be sent to the email address provided when your order is dispatched.
Please allow time for tracking information to become active after receiving the dispatch notification.
If your tracking information has not updated for an extended period, please contact:
and we will assist you.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery details carefully before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at info@kuvapadel.com.
We will make reasonable efforts to amend the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered the fulfilment process.
KUVA cannot accept responsibility for delays or failed delivery caused by incorrect or incomplete address information supplied by the customer.
Missed or Failed Deliveries
If a courier is unable to deliver your parcel, they may attempt redelivery, leave instructions for collection or return the shipment to us.
Customers are responsible for following any instructions supplied by the courier.
If an order is returned to KUVA because delivery was repeatedly unsuccessful, we will contact you to arrange the next steps.
Additional shipping charges may apply where redelivery is required for reasons outside KUVA's control.
Lost Parcels
If your parcel appears to have been lost in transit, please contact us as soon as possible.
We will investigate the shipment with the relevant courier.
Where a parcel is confirmed as lost, we will arrange an appropriate replacement or refund.
Please do not submit a chargeback while an active courier investigation is taking place unless necessary to protect your legal rights.
Damaged Deliveries
If your order arrives visibly damaged, please photograph the external packaging before opening it wherever possible.
If the product itself has been damaged during transit, please contact us at info@kuvapadel.com as soon as reasonably possible and provide:
- Your order number
- Photographs of the outer packaging
- Photographs of the damaged product
- A brief description of the issue
We will then advise you on the appropriate next steps.
Split Shipments
In some circumstances, products within the same order may be dispatched separately.
If this happens, you may receive more than one tracking notification.
You will not be charged additional shipping fees simply because KUVA chooses to split an order into multiple shipments.
Delivery Delays
Courier delivery times are estimates and can occasionally be affected by circumstances outside our control, including adverse weather, transport disruption, customs processing, public holidays and unusually high courier volumes.
If your order is significantly delayed, please contact us and we will help investigate its progress.
Contact
For delivery or shipping enquiries:
KUVA Padel
Unit 8 TCBP
Uxbridge
UB8 2DB
United Kingdom